We really appreciate all the recommendations we get from schools who have visited Robinwood and the number of schools who come for the first time as a result of recommendations from friends and colleagues.
We have included a selection of the comments made by visiting teachers throughout this website and we are constantly updating, so that you can see more than 300 different quotes from schools who have visited one of our centres within the last 12 months.
Don’t just take our word for it!
Gold Investors In Customers Accreditation
In June 2017 we were assessed for the Investors in Customers award, based on feedback from schools who attended Robinwood in the previous 12 months. We achieved a Gold rating and the highest score ever for a first time assessment.
The most highly recommended company ever assessed
As part of the assessment process our net promoter score was assessed. This is an internationally recognised measure of how much a company is recommended by its customers and was independently assessed for Robinwood at 91%*, making Robinwood the most highly recommended company ever to undergo Investors in Customers assessment.
Thank you to everyone who has recommended us to others, helping us to grow and also to improve through the feedback that you provide.
* The net promoter score is based on responses on a scale of 0 (extremely unlikely) to 10 (extremely likely) to the question ‘How likely are you to recommend the company to others’. Scores of 9 or 10 are counted as ‘promoters’, scores of 7 or 8 are counted as ‘passive’ and scores of 0 to 6 are counted as ‘detractors’. The net promoter score is the percentage of promoters less the percentage of detractors. Robinwood’s net promoter score was based on 385 responses (which could be given anonymously) within investors in customers assessment.
What Schools say about trips to Robinwood
We really appreciate all the recommendations we get from schools who have visited Robinwood and the number of schools who come for the first time as a result of recommendations from friends and colleagues. We are constantly updating the comments from schools who have recently attended a Robinwood Course. The schools that attend come from areas of the Midlands, throughout the North of England and up into Scotland.
"Best residential I've been on and the other teachers who came haven't stopped singing Robinwood's praises back in school. Great staff, fantastic accommodation and overall brilliant experience. Robinwood clearly values teachers' wellbeing just as much as the children's. The children were so sad to leave!
I've visited other Robinwood centres and been on residential with other companies, but this centre at Cross Lanes was easily the best. Great staff, great facilities and excellent organisation!
The instructors clearly acted on the objectives given at the start of the trip and it was good to see them revisit them throughout the trip. I liked subtle additions to the activities this year, like the additional 'value' crates the teams could earn during the Crate Challenge. It would be great if similar ideas could be added to more of the activities.
The 'night ninjas' checked in regularly with us and it was really useful to get an incident log back at the end of the trip. Hearing the children's 'wake-up' each morning, it was clear how positive and supportive the Robinwood staff are!
Dormitories were brilliant! It was fantastic that each door had an alarm and the children's rooms all had toilets...took a lot of pressure off evening supervision!
Laundry - I handed in wet clothes late one evening and was given them back first thing the next morning - amazing! The other teachers all agreed too. For the children, they were able to get their dry clothes back at appropriate times before particular activities.
The catering staff were really accommodating for those in our group with special diets! The teacher in our group who was vegetarian and gluten-free, was very impressed!"
Trinity St Peter's Church of England Primary School, Liverpool