7. Highly Recommended – through word of mouth
We really appreciate all the recommendations we get from schools who have visited Robinwood and the number of schools who come for the first time as a result of recommendations from friends and colleagues.
We have included a selection of the comments made by visiting teachers throughout this website and we are constantly updating, so that you can see more than 300 different quotes from schools who have visited one of our centres within the last 12 months.
Don’t just take our word for it!
Gold Investors In Customers Accreditation
In June 2017 we were assessed for the Investors in Customers award, based on feedback from schools who attended Robinwood in the previous 12 months. We achieved a Gold rating and the highest score ever for a first time assessment.
The most highly recommended company ever assessed
As part of the assessment process our net promoter score was assessed. This is an internationally recognised measure of how much a company is recommended by its customers and was independently assessed for Robinwood at 91%*, making Robinwood the most highly recommended company ever to undergo Investors in Customers assessment.
Thank you to everyone who has recommended us to others, helping us to grow and also to improve through the feedback that you provide.
* The net promoter score is based on responses on a scale of 0 (extremely unlikely) to 10 (extremely likely) to the question ‘How likely are you to recommend the company to others’. Scores of 9 or 10 are counted as ‘promoters’, scores of 7 or 8 are counted as ‘passive’ and scores of 0 to 6 are counted as ‘detractors’. The net promoter score is the percentage of promoters less the percentage of detractors. Robinwood’s net promoter score was based on 385 responses (which could be given anonymously) within investors in customers assessment.
What Schools say about trips to Robinwood
We really appreciate all the recommendations we get from schools who have visited Robinwood and the number of schools who come for the first time as a result of recommendations from friends and colleagues. We are constantly updating the comments from schools who have recently attended a Robinwood Course. The schools that attend come from areas of the Midlands, throughout the North of England and up into Scotland.
"Robinwood is an amazing place to take children! The whole experience is unforgettable - I love to see how children with low confidence can develop this over just a few days.
The staff are brilliant - it is clear that they are well trained and that this is a priority for your organisation.
School staff also love the experience and the knowledge that the care and safety of the children is shared. The food is fabulous. Thank you."
Halsnead Community Primary School, Knowsley