We really appreciate all the recommendations we get from schools who have visited Robinwood and the number of schools who come for the first time as a result of recommendations from friends and colleagues.
We have included a selection of the comments made by visiting teachers throughout this website and we are constantly updating, so that you can see more than 300 different quotes from schools who have visited one of our centres within the last 12 months.
Don’t just take our word for it!
Gold Investors In Customers Accreditation
In June 2017 we were assessed for the Investors in Customers award, based on feedback from schools who attended Robinwood in the previous 12 months. We achieved a Gold rating and the highest score ever for a first time assessment.
The most highly recommended company ever assessed
As part of the assessment process our net promoter score was assessed. This is an internationally recognised measure of how much a company is recommended by its customers and was independently assessed for Robinwood at 91%*, making Robinwood the most highly recommended company ever to undergo Investors in Customers assessment.
Thank you to everyone who has recommended us to others, helping us to grow and also to improve through the feedback that you provide.
* The net promoter score is based on responses on a scale of 0 (extremely unlikely) to 10 (extremely likely) to the question ‘How likely are you to recommend the company to others’. Scores of 9 or 10 are counted as ‘promoters’, scores of 7 or 8 are counted as ‘passive’ and scores of 0 to 6 are counted as ‘detractors’. The net promoter score is the percentage of promoters less the percentage of detractors. Robinwood’s net promoter score was based on 385 responses (which could be given anonymously) within investors in customers assessment.
What Schools say about trips to Robinwood
We really appreciate all the recommendations we get from schools who have visited Robinwood and the number of schools who come for the first time as a result of recommendations from friends and colleagues. We are constantly updating the comments from schools who have recently attended a Robinwood Course. The schools that attend come from areas of the Midlands, throughout the North of England and up into Scotland.
"Overall we had an excellent experience at Robinwood, it was very clear that all staff were highly trained and really enjoyed their jobs. We felt really looked after from the moment we arrived until the moment we left.
Brochure and initial information - Lots of details given. I was very confident that I knew what to expect.
Head Office staff - Always responded quickly with useful information.
Booking procedure - Very easy due to helpful staff.
Organisation on centre - We as a staff were confident leaving the children to be lead by the group leaders and all the staff working there.
Value for money - We completed activites from arrival to departure! Every minute was filled with well thought through activities.
Overall safety - It was clear everyone working there was well trained and every eventuallity had been prepared for.
Overall enjoyment - Loved every minute - both the staff and the children enjoyed it all!
Overall educational value - Children were learning important social skills and resilience.
Achieving agreed learning objectives - I could tell the leader was focusing on my chosen objectives.
Provision for children with special needs - Staff made sure they were fully aware of all needs and planned for these accordingly.
Food - Staff went above and beyond to ensure everyone had something they liked to eat every day."
St John Fisher Catholic Primary School, Prescot