4. 24 hour care

We have Robinwood staff timetabled to look after children throughout their stay, including staff on night duty who remain awake to supervise the children throughout the night. A member of the management team takes overall charge of activity centre operations and is available to you whenever needed.

Your course leader is your main point of contact, supervising and overseeing your whole school group, with a group leader timetabled in charge of each activity group.

Group leaders are supported by additional instructors on certain activity sessions, by additional staff at bedtime and wake-up periods, and by night duty staff overnight.

We aim to provide teachers with the opportunity to get involved at a level that suits them. Robinwood staff take charge and run activity sessions from 9.00am to 9.00pm each day. There are roles that teachers can take within activity sessions to be involved to some degree if they choose, but most teachers love the opportunity to be able to stand back and observe how children perform, how they respond to different challenges, how they work as a team and what they achieve over their time at Robinwood. We aim to take the pressure off, whilst still recognising the responsibility teachers have when taking children on a residential visit and working with each party leader to ensure a level of involvement they want.

When the group leader’s day finishes at 9.00pm, the course leader for your school will do a review of the day with all the children, whilst they have a drink and snack before bedtime.

Bedtime staff will generally have been involved with groups through the late afternoon and evening, typically assisting on activity sessions and/or assisting at meal times. Bedtime staff work alongside night duty staff from 9.00pm to 10.30pm, by which time children will be in bed with lights out settling down for sleep. Night duty staff are on duty from 9.00pm to 9.00am. All dormitories have a button that children can press if they need assistance from night duty staff for whatever reason. Pressing this button will indicate on a pager held by night duty staff which dormitory needs assistance.

As well as being available on call through the call assistance buttons, night duty staff will also patrol the dormitory corridors on a regular basis to ensure dormitories are quiet overnight, providing children and teachers with the opportunity to get some much needed sleep.

The wake-up staff team come in early to join with night duty staff supervising the children as they get up, prepare for the day and go for breakfast.

We have staff timetabled throughout, to ensure that your stay at Robinwood is as smooth and worry free as possible, but are also very keen to ensure that you have the level of involvement that you want at all times.

What Schools say about trips to Robinwood

We really appreciate all the recommendations we get from schools who have visited Robinwood and the number of schools who come for the first time as a result of recommendations from friends and colleagues. We are constantly updating the comments from schools who have recently attended a Robinwood Course. The schools that attend come from areas of the Midlands, throughout the North of England and up into Scotland. But don’t just take our word for it, See what they have to say about robinwood. For more testimonials and recommendations visit our Highly Recommended Page.

"We would like to express our gratitude to all of the group leaders and the entire staff at Robinwood for making our stay an enjoyable one. It is always unsettling taking children away over night, but we were made to feel at ease throughout the whole process. The team made alterations to our booking even at the last minute and were exceptional in meeting the needs of 90 children. We all had a wonderful time and have definitely come back as a stronger team because of our experience. A special thank you must be made to those who were involved in the organising and purchasing of the birthday cakes for two of our children. This level of attention to detail is rare and should be commended. The children were made up to receive the extra bit of fuss for their birthdays and we were very grateful. All of the group leaders were exceptional. They were very professional in ensuring that there was the right mix of safety, learning, challenge and fun for all of the children and adults during our time at Robinwood. Their manner with the children was fantastic; patient and supportive when needed, but ready to provide challenge too. Provision for children with special needs - All children were included in the activities and they were modified to ensure that our children could still achieve alongside their peers. This was done extremely sensitively, and we were very appreciative of the extra mile that was taken to accommodate the needs of the children. Our objectives of collaboration and listening were reinforced throughout each activity. Overnight Supervision - The overnight team were amazing in taking care of our children. We had a few children who were exceptionally nervous to be staying away from home and they supported them brilliantly. We were anxious as teachers to step away from the children, but had every faith that they would call us if necessary. It is amazing the difference it makes to have a good night sleep when away on a residential."

St George's Junior School, Shrewsbury