Independent Market Research
During Spring 2008 the Customer Service Network (CSN) contacted primary schools to ask them how they felt about residential activity courses they had attended. Through a combination of email and telephone surveys a total of 210 responses were generated.
Schools were asked how they felt about specific aspects of the residential activity courses they had taken, with different course providers. Teachers were asked whether they would describe themselves as; Delighted or Satisfied or Neutral or Dissatisfied or Very Dissatisfied. CSN, who carried out the survey is one of the UKs leading authorities in customer service excellence. www.customernet.com
Teachers were most delighted with Robinwood.
CSN ASKED:
"How did you feel about the safety and supervision?"
97% of those who went to Robinwood said "delighted"
68% of those of who went to other centres said "delighted"
"How did you feel about the Staff?"
97% of those who went to Robinwood said "delighted"
62% of those who went to other centres said "delighted"
"How did you feel about the activity programme?"
96% of those who went to Robinwood said "delighted"
63% of those who went to other centres said "delighted"
"How did you feel about the extent to which the course met your requirements?"
95% of those who went to Robinwood said "delighted"
55% of those who went to other centres said "delighted"
"How did you feel about the value for money?"
72% of those who went to Robinwood said "delighted"
52% of those who went to other centres said "delighted"
"How do you feel about the course overall?"
97% of those who went to Robinwood said "delighted"
60% of those who went to other centres said "delighted"
In response to all other questions, Robinwood achieved a percentage delighted score of 95% or more.
I have to say, at the moment, I can't think of any improvements - we were all so impressed with the whole experience. I felt the children were safe and yet in an environment where they could challenge themselves. The staff went out of their way to be pleasant, friendly and helpful and I take my hat off to everyone because your hard work and commitment was obvious. Thank you all for a fantastic 3 days !
Midgley School, Midgley
